Prince-2.net - Refund policy

At Prince-2.net, we strive to deliver a high-quality eLearning experience that meets the needs and expectations of our students. However, we recognize that errors may occur, and in these cases, we have a clear refund policy to guide you through the process.

Refund eligibility

Refunds are only issued for payments made in error. If, for example, a duplicate payment or incorrect amount was processed, please reach out to us, and we will review your case for a potential refund. Refunds are not provided for completed eLearning purchases, as we incur immediate costs related to certification.

Information required for refund processing

To ensure a smooth and timely refund process, please provide us with:

• All payment data: Including the payment method, date of payment, transaction ID, and the amount.
• Bank transfer details: For refunds processed via bank transfer, please include your full banking information to facilitate the refund.
• Personal information: Full name and address as registered with the payment method.

Important note on certifications and refunds

Once an eLearning course is purchased, we are required to purchase a certificate for the student. This certificate is non-refundable from our certification authority, meaning we cannot recover the cost once it has been issued. As a result, we cannot offer refunds once the certificate purchase has been made.

How to request a refund

If you believe a refund is warranted due to a payment error, please contact our support team at [email protected] with all the required details. Our team will review your request and respond as soon as possible.

We appreciate your understanding and encourage you to contact us with any questions or concerns about our refund policy before purchasing. Thank you for choosing Prince-2.net for your project management training.